Dateline: August 29, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Nothing pleases the business partners more than to receive a quality, working IT system delivered on-time and on-spec. Want to delight them? Deliver it fast. In an interview by Rob Preston, Editor-in-chief at InformationWeek, GM CIO Randy Mott suggested that speed of … [Read more...]
Instant Cupcakes
August 15, 2014 by Leave a Comment
Dateline: August 15, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Those of you who have been following my writing for sometime know that I'm fascinated with things that happen instantly. My previous blog, Instantly Responsive, was an offshoot of my book, Zero Time: Providing Instant Customer Value. This week's thought-provoking idea comes … [Read more...]
Internet of Things: Shift from Products to Services
August 8, 2014 by Leave a Comment
Dateline: August 8, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. This week’s idea comes from two articles published this year at Information Age, a UK-based website for IT leaders, on the Internet of Things (IoT). The first, published earlier this year, is titled, 4 things that will happen in the Internet of Things space in 2014. In that … [Read more...]
The Disruption of BYOx
July 11, 2014 by Leave a Comment
Dateline: July 11, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. This week’s idea comes from a recent survey done by Solar Winds. The IT management and monitoring software vendor asked their 100,000 customers on the role of IT in the business, and the most disruptive technologies faced by IT. Their survey results are interesting in many … [Read more...]
Decision Fatigue and Too Many Choices
July 4, 2014 by Leave a Comment
Dateline: July 4, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Decision fatigue, the exhaustion we feel when we have to sort through many options, may be getting in the way of IT effectiveness. Recently, Fast Company published a blog titled, Why Having Too Many Choices is Making You Unhappy. The author, writer Jane Porter, suggests, Too … [Read more...]
Competitive Advantage through Connections
June 27, 2014 by Leave a Comment
Dateline: June 27, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. This week's idea comes from a recent blog at Harvard Business Review online. Blogger Greg Satell's column is titled Strategy Is No Longer a Game of Chess. He suggests, Legendary strategists have long been compared to master chess players, who know the positions and … [Read more...]
Gut Level Data Check
May 16, 2014 by Leave a Comment
Dateline: May 16, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Our organizations are becoming increasingly savvy about using our data for more than just reporting on past performance. Companies using predictive analytics and even competing on analytics capabilities are more common. Recently, Sara Watson, a Fellow from the Harvard Berkman … [Read more...]
Tell Them Why
May 9, 2014 by Leave a Comment
Dateline: May 9, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Andy Sernovitz, an online marketing expert, recently published a blog post titled, The "Tell Them Why" Issue, which describes why it's important to make sure customers understand what is behind the service you are selling. It occurs to me that this is relevant to IT leaders, … [Read more...]
