Dateline: August 15, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Those of you who have been following my writing for sometime know that I'm fascinated with things that happen instantly. My previous blog, Instantly Responsive, was an offshoot of my book, Zero Time: Providing Instant Customer Value.  This week's thought-provoking idea comes … [Read more...]