Data Around the Customer’s Job to be Done

Dateline: September 9, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. We can know our customer much better than ever before with the data we have about them.  And we can use that data to create opportunities to delight our customers more than ever before.  Recently author Karen Dillon published a blog, that suggested successful innovation is … [Read more...]

Rethinking IT for Simplicity

Dateline: July 22, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Recently, well-known CIO advisor and recruiter, Martha Heller, published an interview with Rich Richardson, CIO of Spirit AeroSystems, about managing complexity in the information systems organization.  What caught my eye was the focus on reducing complexity and the value of … [Read more...]

Digital Ecosystems

Dateline: July 1, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Last week's idea was from MIT's recent CIO Symposium.  Today's idea also came from that event.  Professor Peter Weill, Director at CISR research center, moderated a panel session on Thriving Through Digital Ecosystems.  The research discussed in that session found that digital … [Read more...]

Managing IT Human Capital in the On-Demand Economy

Dateline: June 17, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. The on-demand economy (also called the Gig Economy) has created numerous unintended consequences for IT organizations and their business partners.  One impact is redefining the way work is done and who is doing it.  Recently MIT Sloan School held their annual CIO Symposium and … [Read more...]

Tech Forces Shifting the Playing Field…Again

Dateline: June 3, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Technology can be a CxOs best friend or biggest problem.  Recently, Research Analyst Trip Chowdhry from Wall Street firm Global Equities Research pulled together a frightening prediction of massive layoffs due to technology shifts that have eroded the base of many organizations. … [Read more...]

The New Divide: Digital “Haves” and “Have Mores”

Dateline: May 27, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Lately I've noticed that some companies have very engaging websites and others seem to have old, tired looking websites.  But all have websites.  Not that long ago, many did not have websites at all.  Then I ran across an article by a McKinsey Consulting team (James Manyika, Gary … [Read more...]

Balancing System Changes with Organization Changes

Dateline: May 20, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Partners Healthcare System rolled out EPIC, the medical records system used by many healthcare providers.  The Boston Globe published a story recently about the status of that roll out.  Apparently many clinicians feel that it's slowing them down, some to the point of retiring from … [Read more...]

Articulating the Value of IT Through Processes and Milestones

Dateline: May 7, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Recently, former colleague Franklin Cantrell posted the 8 Major IT Processes and Why They Matter .  His post shared a wonderful diagram of the 8 major IT processes and is a nice way to communicate with business partners about the activities and work done by the IT organization. … [Read more...]

Preparing for Millennials on your Team

Dateline: March 25, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. This week's food for thought comes from a recent article published by BloombergBusiness titled, How Satisfying Millennials Could Save PwC $850 Million.  PwC or PricewaterhouseCoopers, is a large, multinational consulting firm employing more than 200,000 employees world-wide. … [Read more...]

HR’s New Tool: Big Data

Dateline: January 29, 2016 Using big data for performance evaluation allows companies to look at real-time data, rather than just annual reviews. This way, it's easier to get an idea of the larger picture of how happy and engaged employees are across the organization. Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend.  Increasing retention and customer … [Read more...]