Dateline: July 10, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. The only certainty about the future is that it will be different than the present. How good is your organization at responding to it's changing environment? Historically, we've seen many examples of companies who notice a change but can't respond in time. Or, as Professor Benn … [Read more...]
Instant Cupcakes
August 15, 2014 by Leave a Comment
Dateline: August 15, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Those of you who have been following my writing for sometime know that I'm fascinated with things that happen instantly. My previous blog, Instantly Responsive, was an offshoot of my book, Zero Time: Providing Instant Customer Value. This week's thought-provoking idea comes … [Read more...]