Dateline: October 20, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. In a world of increasing dependence on data and the data-driven decisions that result, there are still many misconceptions that can send managers off in the wrong direction and cost an organization big bucks. Mark Wilczek, a digital strategist blogger, recently wrote a blog … [Read more...]
Bain’s Customer Value Pyramid
September 30, 2016 by Leave a Comment
Dateline: September 30, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Continuing with our theme of using data to add value to products and services, today we share a wonderful article written by Bain partner Eric Almquist. He published a blog that nicely summarized The 30 Things Customers Really Value. To get the full list of 30, please refer … [Read more...]
Using Data for Your Customer’s Journey
September 23, 2016 by Leave a Comment
Dateline: September 23, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Last week, this blog shared an article about using big data to create customer value. This week, we continue on that theme by sharing another HBR blog about How One Company Used Data to Rethink the Customer Journey. SAS executive, Adele Sweetwood told the story of the SAS … [Read more...]
Making Decisions About Data
September 2, 2016 by Leave a Comment
Dateline: September 2, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Decision rights over how our data is managed is increasingly becoming a critical part of the CIO's role. Access to, and the ability to manipulate, data is core to strategic and operational decision making processes. Recently MIT researcher and author Michael Schrage … [Read more...]
Managing Your Data Vision
August 19, 2016 by Leave a Comment
Dateline: August 19, 2016 Data-first companies represent the biggest competitive threat to more traditional players. Unlike their older counterparts, data is integrated into their DNA, so they think and operate differently. The disruptive effects of such companies are causing more mature businesses to redefine "business as usual." Welcome to our Friday WRAP – one thought-provoking idea to think … [Read more...]
Building a Data Security Culture
June 24, 2016 by Leave a Comment
Dateline: June 24, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Last week's idea was from MIT's recent CIO Symposium. Today's idea also came from that event. Professor Sandy Pentland moderated a panel session on Big Data 2.0 that was summarized in Baseline Magazine. One panelist, Anthony Christie, from Level 3 Communications was … [Read more...]
Butterfly Effect Implications of IoT
March 4, 2016 by Leave a Comment
Dateline: March 4, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. The Internet of Things (IoT) discussions are heating up and senior IT leaders are asking deeper, more thought provoking questions. Recently, I ran across an interesting discussion about the impact of IoT on predictive analytics. James Kobielus, IBM's Data Evangelist, suggested … [Read more...]
HR’s New Tool: Big Data
January 29, 2016 by Leave a Comment
Dateline: January 29, 2016 Using big data for performance evaluation allows companies to look at real-time data, rather than just annual reviews. This way, it's easier to get an idea of the larger picture of how happy and engaged employees are across the organization. Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Increasing retention and customer … [Read more...]
