Treating Colleagues with Kindness Generates Huge Returns

Dateline: October 13, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. In a society where daily we are confronted with statements of criticism that increase our stress and uncertainty, a recent Harvard Business Review article caught my attention because of it's focus on civility.  These researchers found that treating colleagues with kindness and … [Read more...]

The Business Mindset of Cyber-Criminals

Dateline: July 21, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Cyber-criminals are organized, smart and well-funded.  If we think of cyber attacks as the 'service' of a 'well-organized business' then we can come up with strategies to 'compete' against it.  By compete, we mean become more cyber-resilient, not go into the cyber-crime business, … [Read more...]

Cybersecurity Basics

Dateline: July 7, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Next week I'm leading a session on building a cybersecurity culture at of the annual meeting of the Cybersecurity Consortium at MIT's Sloan School (Full disclosure: I am the Executive Director of the Consortium, you can learn more about (IC)3 activities and membership here).   In … [Read more...]

Cybersecurity is Not Just a Technical Problem

Dateline: June 23, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Getting our hands around cybersecurity is a top priority for many executives.  CIOs and CISOs understand cybersecurity is more than a technical problem to solve.  Other C-suite executives are quickly coming up to speed, understanding that being cyber-resiliant is the … [Read more...]

Is Blockchain for You?

Dateline: March 24, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Blockchain, the technology behind Bitcoin that allows information shared on a network to be coordinated, secure and current, is taking innovative thinkers in industries outside of financial services by storm.  Recently consultants from Oliver Wyman's energy practice published an … [Read more...]

The Importance of Quantifying the Enterprise Value of Data

Data is no longer the domain of tech companies or IT departments — it is fast becoming a centerpiece of corporate value creation more generally. Dateline: October 7, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Recently, coauthors Dante Disparte and Daniel Wagner published a blog urging leaders to more accurately value their enterprise data … [Read more...]

Bain’s Customer Value Pyramid

Dateline: September 30, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Continuing with our theme of using data to add value to products and services, today we share a wonderful article written by Bain partner Eric Almquist.  He published a blog that nicely summarized The 30 Things Customers Really Value.  To get the full list of 30, please refer … [Read more...]

Using Data for Your Customer’s Journey

Dateline: September 23, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Last week, this blog shared an article about using big data to create customer value.  This week, we continue on that theme by sharing another HBR blog about How One Company Used Data to Rethink the Customer Journey.  SAS executive, Adele Sweetwood told the story of the SAS … [Read more...]

Using Data to Add Value for Customers

Dateline: September 16, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Using big data to understand our customers is increasingly commonplace, but using it to add value to the actual product or service is less common.  Recently Ivey Professor Niraj Dawar published a blog at Harvard Business Review titled, Use Big Data to Create Value for … [Read more...]

Data Around the Customer’s Job to be Done

Dateline: September 9, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. We can know our customer much better than ever before with the data we have about them.  And we can use that data to create opportunities to delight our customers more than ever before.  Recently author Karen Dillon published a blog, that suggested successful innovation is … [Read more...]