CFO’s Role in Cybersecurity- Part 1

Dateline: November 3, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. In a few weeks, I'll be moderating a session on cybersecurity at the MIT CFO Summit.  This prompted me to dig deeper into the CFO angle of cybersecurity.  What does a CFO need to know and Is there a specific CFO role in cybersecurity (other than that of every employee--to be a … [Read more...]

The Business Mindset of Cyber-Criminals

Dateline: July 21, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Cyber-criminals are organized, smart and well-funded.  If we think of cyber attacks as the 'service' of a 'well-organized business' then we can come up with strategies to 'compete' against it.  By compete, we mean become more cyber-resilient, not go into the cyber-crime business, … [Read more...]

IoT: Internet of Threats?

Dateline: June 2, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. For several years now, as the Internet of Things (IoT) connects many of our seemingly harmless devices to the web in order to add features and functionality, cybersecurity professionals have  pointed out how much more vulnerable to attacks we have become.  No one makes this point … [Read more...]

Ransomware Succeeds Due To People-Oriented Mistakes

Dateline: April 28, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Have you been the target of ransomware? Recently a post by Greg Slabodkin, the managing editor of Health Data Management, suggested that the epidemic of ransomware is not showing signs of slowing down in a post at Information Management titled, Ransomware epidemic will continue … [Read more...]

Bain’s Customer Value Pyramid

Dateline: September 30, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Continuing with our theme of using data to add value to products and services, today we share a wonderful article written by Bain partner Eric Almquist.  He published a blog that nicely summarized The 30 Things Customers Really Value.  To get the full list of 30, please refer … [Read more...]

Data Around the Customer’s Job to be Done

Dateline: September 9, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. We can know our customer much better than ever before with the data we have about them.  And we can use that data to create opportunities to delight our customers more than ever before.  Recently author Karen Dillon published a blog, that suggested successful innovation is … [Read more...]

Designing for IT Service Delivery Not Hierarchical Efficiency

Dateline: May 22, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Shifting chairs around on a sinking ship does nothing to stop the root cause of the ship's problem: sinking.  Likewise, moving boxes around on an org chart does nothing to stop the root cause of bad IT service delivery.  Recently I ran across a blog that nicely laid out this … [Read more...]

Design Mistakes of IT Organizational Structure

Dateline: May 15, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. In updating my textbook on Managing and Using Information: A Strategic Approach, I came across an interested blog post by author Lex Sisney titled The 5 Classic Mistakes in Organizational Structure. In this must read post, Lex shares his take on mistakes he's seen that get in the … [Read more...]

Texting as UX

Dateline: April 3, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. A recent Fast Company article about user interface of an app using texting instead of other modes of notification caught my attention.  In How Texting with Chatbots Creates a Better UX Than Apps, author (and clearly digital native) Chris Gayomali shared his experience with two … [Read more...]

Apps are Headed for Extinction

Dateline: March 20, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Recently Paul Adams, VP of Products at @Intercom, a customer communications software company, published a thoughtful blog, titled The End of Apps as we Know Them on the future of apps.  In it he suggests, The idea of having a screen full of icons, representing independent … [Read more...]