Articulating the Value of IT Through Processes and Milestones

Dateline: May 7, 2016

Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend.

Recently, former colleague Franklin Cantrell posted the 8 Major IT Processes and Why They Matter .  His post shared a wonderful diagram of the 8 major IT processes and is a nice way to communicate with business partners about the activities and work done by the IT organization.  Franklin is the Founder of the Capra Group, and the diagram is the property of the Capra Group (but you can access his article here). The 8 processes Franklin includes in his view of the work of IT are:

  1. Discover (Possibility to Opportunity)
  2. Align (Opportunity to Strategy)
  3. Architect (Strategy to Design)
  4. Budget (Design to Portfolio)
  5. Source (Portfolio to Resource)
  6. Deploy (Resource to Implement)
  7. Operate (Implement to Measure)
  8. Manage (Measure to Possibility)

This view of IT gives CIOs and IT leaders a language to use to talk with their business partners about both what’s going on in IT (in terms that the business will understand and value) and the value of IT (in terms of process performance and milestones).

How do you communicate the value of IT activities to your business partners?

That’s a WRAP!  Have a great weekend!

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