Dateline: May 22, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Shifting chairs around on a sinking ship does nothing to stop the root cause of the ship's problem: sinking. Likewise, moving boxes around on an org chart does nothing to stop the root cause of bad IT service delivery. Recently I ran across a blog that nicely laid out this … [Read more...]
Design Mistakes of IT Organizational Structure
May 15, 2015 by Leave a Comment
Dateline: May 15, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. In updating my textbook on Managing and Using Information: A Strategic Approach, I came across an interested blog post by author Lex Sisney titled The 5 Classic Mistakes in Organizational Structure. In this must read post, Lex shares his take on mistakes he's seen that get in the … [Read more...]
Triaging A Bad Work Environment
February 27, 2015 by Leave a Comment
Dateline: February 27, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Have you noticed a drop in productivity lately? Does the work environment seem more stressful than usual? Are more of your staff members quitting than the usual flow dictates? In a recent article at Fast Company nicely summarized 3 Steps to Recognize a Poisonous Office … [Read more...]
The Value of Face-to-Face
November 14, 2014 by Leave a Comment
Dateline: November 14, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Recently Walter Issacson, CEO of the Aspen Institute and author of Steve Job's biography and new book, The Innovators: How a Group of Hackers, Geniuses, and Geeks Created the Digital Revolution published a column on Linked In titled Why Steve Jobs Obsessed About Office … [Read more...]
IT Focuses More On the Business and Less On Internal Services
October 10, 2014 by Leave a Comment
Dateline: October 10, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. This week’s idea comes from a recent survey of the Society for Information Management (SIM) membership which indicated that IT is in a transition in many organizations. Leon Kappelman, IT Professor at the University of North Texas and the study's lead researcher, was quoted … [Read more...]
Instant Cupcakes
August 15, 2014 by Leave a Comment
Dateline: August 15, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Those of you who have been following my writing for sometime know that I'm fascinated with things that happen instantly. My previous blog, Instantly Responsive, was an offshoot of my book, Zero Time: Providing Instant Customer Value. This week's thought-provoking idea comes … [Read more...]
Internet of Things: Shift from Products to Services
August 8, 2014 by Leave a Comment
Dateline: August 8, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. This week’s idea comes from two articles published this year at Information Age, a UK-based website for IT leaders, on the Internet of Things (IoT). The first, published earlier this year, is titled, 4 things that will happen in the Internet of Things space in 2014. In that … [Read more...]
The Impact of Bitcoin
December 27, 2013 by Leave a Comment
Dateline: December 27, 2013 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. The topic this weekend is virtual currency and the rise of Bitcoin. Bitcoin, as you may know, is the hot virtual currency right now. A Los Angeles Times article earlier this month described it's use and it's recent rise in value. Consumers are using bitcoins at coffee shops, … [Read more...]
