Dateline: May 22, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Shifting chairs around on a sinking ship does nothing to stop the root cause of the ship's problem: sinking. Likewise, moving boxes around on an org chart does nothing to stop the root cause of bad IT service delivery. Recently I ran across a blog that nicely laid out this … [Read more...]
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