Dateline: September 1, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. AI and machine learning are all the rage, and the promise of once again transforming the way work is done and decisions are made looms large. One aspect of this promise is the replacement of people with intelligent, decision-making AI and machine learning systems. Recently, … [Read more...]
Realizing the Value from AI and Machine Learning Requires People
September 1, 2017 by Leave a Comment
Creating a Safety Culture for Cybersecurity
January 27, 2017 by Leave a Comment
Dateline: January 27, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. A recent Sloan Management Review article interviewing Professor Stuart Madnick, director of MIT’s Interdisciplinary Consortium for Improving Critical Infrastructure Cybersecurity (IC)³, pointed out how far away we are from protecting our organizations from cybersecurity … [Read more...]
Managing Cybersecurity is More Than Just Good Hardware and Software
January 20, 2017 by Leave a Comment
Dateline: January 20, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Continuing with our focus on cybersecurity, today's thought comes from a recent Sloan Management Review article interviewing Professor Stuart Madnick, director of MIT’s Interdisciplinary Consortium for Improving Critical Infrastructure Cybersecurity (IC)³. Professor Madnick … [Read more...]
Using Your Data To Help Your Customers With Their Customers
December 16, 2016 by Leave a Comment
Many companies operate within a customer relationship data chain: That is, one company has the know-how — and the incentive — to help its customers understand their own customers better. Dateline: December 16, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Companies have rich troves of data that can be used to drive better decision making … [Read more...]
The Danger of Relying on Data for Decisions
December 9, 2016 by Leave a Comment
Dateline: December 9, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Data-driven decision making is quickly becoming table stakes for every managerial decision. Using analytics to understand options and predict outcomes relies on data to fuel the analytics engine. Recently Professor Sam Ransbotham, editor of the Sloan Management Review Data and … [Read more...]
AI and the Practice of Management
October 28, 2016 by Leave a Comment
Dateline: October 28, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. According to Reid Hoffman, founder of LinkedIn, the practice of management is about to change in a big way, thanks to artificial intelligence (AI). He shared his thoughts in a recent Sloan Management Review article, Using Artificial Intelligence to Set Information Free. Reid … [Read more...]
Self-service May Not Meet Your Customer’s Needs
October 9, 2015 by Leave a Comment
Dateline: October 9, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Today's thought comes from a recent article published at Sloan Management Review about self-service technologies. The article, How Customers View Self-Service Technologies, written by Professors Sheryl E. Kimes (Cornell University’s School of Hotel Administration) and Joel E. … [Read more...]
Working with Imperfect Data
December 12, 2014 by Leave a Comment
Dateline: December 12, 2014 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. This week’s idea is about mitigating the uncertainty that come from analyzing a data set. The thought comes from a recent Sloan Management Review article, Analytical Value from Data That Cries Wolf, written by Professor Sam Ransbotham from the Carroll School of Management … [Read more...]
