Dateline: May 22, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Shifting chairs around on a sinking ship does nothing to stop the root cause of the ship's problem: sinking. Likewise, moving boxes around on an org chart does nothing to stop the root cause of bad IT service delivery. Recently I ran across a blog that nicely laid out this … [Read more...]
Design Mistakes of IT Organizational Structure
Dateline: May 15, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. In updating my textbook on Managing and Using Information: A Strategic Approach, I came across an interested blog post by author Lex Sisney titled The 5 Classic Mistakes in Organizational Structure. In this must read post, Lex shares his take on mistakes he's seen that get in the … [Read more...]
Texting as UX
Dateline: April 3, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. A recent Fast Company article about user interface of an app using texting instead of other modes of notification caught my attention. In How Texting with Chatbots Creates a Better UX Than Apps, author (and clearly digital native) Chris Gayomali shared his experience with two … [Read more...]
Apps are Headed for Extinction
Dateline: March 20, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Recently Paul Adams, VP of Products at @Intercom, a customer communications software company, published a thoughtful blog, titled The End of Apps as we Know Them on the future of apps. In it he suggests, The idea of having a screen full of icons, representing independent … [Read more...]
The Board of Directors Expectations of IT
Dateline: September 6, 2013 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. What does the Board of Directors (BOD) expect from IT? Recently my friend and mentor, Dr. James Cash, published a blog in the HBR blog network, A Board Director's Perspective on What IT Has to Get Right, outlining 4 things: 1. Generating Top-Line Growth-Every discussion on the … [Read more...]