Efficiency and Effectiveness: Managing to Get More Done

Dateline: January 6, 2017 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. To start out the new year, we've taken our one thought for this week from a recent Fast Company post about being more efficient and effective in 2017.  The article, This 100-Year-Old To-Do List Hack Still Works Like a Charm, describes a simple process for getting the right work … [Read more...]

Designing for IT Service Delivery Not Hierarchical Efficiency

Dateline: May 22, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Shifting chairs around on a sinking ship does nothing to stop the root cause of the ship's problem: sinking.  Likewise, moving boxes around on an org chart does nothing to stop the root cause of bad IT service delivery.  Recently I ran across a blog that nicely laid out this … [Read more...]