Customers Know What You Should Measure

Dateline: January 30, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Recently, my friend and (former) colleague, Vaughan Merlyn published a short but thoughtful blog titled, "What Should We Be Measuring?"  In it, Vaughan summarized his thoughts in two insights, Insight #1: If you want to know what to measure, ask your customer what is … [Read more...]