Dateline: June 13, 2014
Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend.
This week we explore trust- specifically trust between you and your business partners and customers. Recently, Charles Araujo, founder and CEO of the IT Transformation Institute, published an installment of his 8-part series on Seven Steps to a Next-Generation IT Organization. This article, titled The Courage of the Transparent CIO, makes the case for sharing openly and honestly with the business, even if the news is not what you think they want to hear or will approve. Charlie writes,
As a leader, the moment that you are being truly transparent is the moment in which you are openly and unabashedly sharing with your customers everything that they need to know about your current financial and operational performance, the potential positive and negative impacts of any decision that must be made, and then waiting for them to make the best choice.
When there isn’t an honest choice, a trusting relationship cannot be built. When, as a leader, you are focused on persuasion, then you cannot be focused on helping the customer make the right choice for them. Even when you think that you know what the right choice is, the only party that can truly make that decision is your customers. And they will never ask for your help unless trust exists between you and them.
How do you build trust?
That’s a WRAP! Have a nice weekend!
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