Prioritizing The Urgent and Important

Dateline: February 19, 2016 Mollifying an angry customer is urgent, building systems and promises that keep customers from getting angry is important. Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend.  Author and Blogger extraordinaire Seth Godin recently published a blog, Deconstructing urgent vs. important, which brought home the very important reminders … [Read more...]