Dateline: November 4, 2016 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Analytics and new ways to extract value are consuming an increasing amount of attention from CIOs. One of the newest 'trends' is building analytics tools that are self-service, that is business staff can use them without the intervention of data scientists. These tools have … [Read more...]
Self-service May Not Meet Your Customer’s Needs
October 9, 2015 by Leave a Comment
Dateline: October 9, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Today's thought comes from a recent article published at Sloan Management Review about self-service technologies. The article, How Customers View Self-Service Technologies, written by Professors Sheryl E. Kimes (Cornell University’s School of Hotel Administration) and Joel E. … [Read more...]
