Customers Know What You Should Measure

Dateline: January 30, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Recently, my friend and (former) colleague, Vaughan Merlyn published a short but thoughtful blog titled, "What Should We Be Measuring?"  In it, Vaughan summarized his thoughts in two insights, Insight #1: If you want to know what to measure, ask your customer what is … [Read more...]

Davenport’s Law of Common Information

Dateline: January 23, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Big data and analytics are all the rage at the moment.  At the center of many discussions is my friend and colleague, Dr. Tom Davenport.  Recently Tom published a column in the CIO Journal, the Wall Street Journal's area for all things IT, on the Promise and Perils of Common … [Read more...]