Change is Possible with Reinforcing Processes

Dateline: July 19, 2013

Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend.

MIT Sloan School’s Erik Brynjolfsson recently addressed a workshop of executives on how to increase the chances of success of big analytics initiatives.  His perspective was to focus on the processes.

In all the classroom discussions that surfaced around the big issues from big data — privacy, security, costs, infrastructure, data volume, data quality, and data governance — the reality that many organizations grapple with is change management: whether or not they can manage the human and process changes necessary to make the most of their analytics initiatives.

Brynjolfsson’s approach to managing process change is a pen and paper exercise that takes the form of his Matrix of Change model. The model helps companies determine three key points: Which processes need to change, which can stay the same and how processes interact. It does this by pitting old practices against new ones to determine which are opposing and which are reinforcing.

The goal is to implement processes that reinforce one another. With enough reinforcing processes, change is feasible.

When managing change, how to you insure that your processes reinforce one another?

That’s a WRAP!  Have a nice weekend.

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