IT Focuses More On the Business and Less On Internal Services

Dateline: October 10, 2014

Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend.

This week’s idea comes from a recent survey of the Society for Information Management (SIM) membership which indicated that IT is in a transition in many organizations.  Leon Kappelman, IT Professor at the University of North Texas and the study’s lead researcher, was quoted in a blogpost at CIO Insight titled, “SIM IT Trends: Tomorrow Will Be Faster than Today” written by managing editor Jack Rosenberger

The concept of IT in the enterprise is in a period of transition, as IT for many organizations today is less about directly providing internal services and more about driving the business and contributing to business strategy, noted Kappelman, citing the survey results.

Of the top 10 performance measures for CIOs, the top four (value of IT to the business, IT’s contribution to strategy, customer satisfaction, and innovative new ideas) are business oriented, not IT oriented, according to Kappelman. Performance measures five through seven are IT oriented (availability, projects delivered on time, and IT cost controls), but the rest of the top 10 fall in the business category (productivity improvement, business cost reduction controls and revenue growth). In summary, seven of the top 10 performance measures for CIOs relate to business, not IT.

How far into this transition is your IT organization? Which of your performance measures are business oriented? internal services oriented?

That’s a WRAP!  Have a wonderful weekend!

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