Provider, Promoter, Partner, or Peer

  Dateline: July 3, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Business relationship management has a critical role in helping IT leaders build the best capabilities possible for working with their business partners.   Recently, the CSC Leading Edge Forum published a blog titled, Why is Business Relationship Management so Important … [Read more...]

CIO Role in Digital Transformation

Dateline: June 26, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. As cloud-based apps increase in capability, relevancy and functionality, IT leaders are increasingly concerned that their business partners will move away from internal IT systems and embrace these external solutions.  According to a column written by IT Strategic Advisor and … [Read more...]

What CIOs can Learn From Nordstrom’s Digital Transformation

Dateline: June 19, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Retail giant Nordstrom's has undergoing a digital transformation.  Researchers Jeanne Ross, Cynthia Beath and Ina Sebastian from the MIT Center for Information Systems Research (CISR) published an article in the Harvard Business Review titled, Why Nordstrom's Digital Strategy … [Read more...]

The Brand of Your IT Department

Dateline: June 12, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. This week's idea is functional branding...the reputation your IT organization has in your business.  Doron Gordon, an entrepreneur and the founder and CEO of Samanage, a provider of cloud-based IT service  management systems, wrote about functional branding in a blog at … [Read more...]

Bots or Humans?

Dateline: June 5, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. A recent article at Information Week, Bots Outpace Humans Online, reported on a study by Distil Networks that humans were responsible for only 41% of the traffic online.  Good bots, those who add value to the site, and bad bots make up the rest. In 2013, human beings were … [Read more...]

NASA’s 20-year Technology Roadmap

Dateline: May 29, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Recently NASA released it's technology roadmap for space exploration for the next 20 years.  While most of us have difficulty putting together plans for 5 years, NASA must plan that far out in order to create the future. Roadmaps are a set of documents that consider a wide range … [Read more...]

Designing for IT Service Delivery Not Hierarchical Efficiency

Dateline: May 22, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Shifting chairs around on a sinking ship does nothing to stop the root cause of the ship's problem: sinking.  Likewise, moving boxes around on an org chart does nothing to stop the root cause of bad IT service delivery.  Recently I ran across a blog that nicely laid out this … [Read more...]

Design Mistakes of IT Organizational Structure

Dateline: May 15, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. In updating my textbook on Managing and Using Information: A Strategic Approach, I came across an interested blog post by author Lex Sisney titled The 5 Classic Mistakes in Organizational Structure. In this must read post, Lex shares his take on mistakes he's seen that get in the … [Read more...]

Transforming into a Data-Driven Organization

Dateline: April 10, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. Data-driven transformation means morphing your organization into an enterprise with a culture and decision-making structure based on KPIs and analytics.  Today, it's the goal of many organizations to become data-driven.  CIO magazine recently wrote about the Seven Principles of … [Read more...]

Texting as UX

Dateline: April 3, 2015 Welcome to our Friday WRAP – one thought-provoking idea to think about over the weekend. A recent Fast Company article about user interface of an app using texting instead of other modes of notification caught my attention.  In How Texting with Chatbots Creates a Better UX Than Apps, author (and clearly digital native) Chris Gayomali shared his experience with two … [Read more...]